I recently spoke with a resident who lives just south of Perth Road in the Sinderins area. She was surprised to have received a mailing in the past few days from Digital UK about TV digital switchover when, like all other residents in the area, she had done this last August.
The mailing was aimed at occupiers of flats and it talks about switchover happening from May of this year. I queried this with Digital UK and am advised by their Assistant National Manager :
“The simple answer is that constituent will have received the mailing as she has a chance of receiving a signal from Craigkelly. Where someone is in an area where there is a chance of receiving signals from different transmitter groups, we include them in mailings for all the relevant transmitters they could be getting their signals from.
We try and target the information we issue as specifically as we can. But, as you can imagine there are some areas where crossovers exist and we have to cover all bases. As you know we do not know which properties have and have not made the switch, so we need to include all possible properties in case they are included in that particular transmitter group.
We appreciate that this will cause confusion for some who made the switch in August. To deal with this, we have a three-point ‘What to do’ list in the leaflet and the first point is to speak to your landlord or property manager to see if anything needs to be done. Any good landlord/property manager should know the answer to this straight away.”
The Craigkelly transmitter covers part of the STV Central area (Edinburgh/Lothians/South Fife) and although quite a few residents in southern parts of the West End may get TV signals from it, it is very much a “secondary” transmitter for the area as its target audience is largely south of Glenrothes/Central Fife. This resident’s primary transmitter is Tay Bridge in the STV North area and it was part of the STV North digital switchover that happened last August.
Although this resident is not elderly, as she points out many of her neighbours are elderly and she’s concerned that this mailing may cause them some confusion. I’ve pointed out to Digital UK that I doubt there’s more than a small handful of people in Dundee who have not already made the digital switch – the vast majority of residents will have transferred to digital TV either before or at the STV North switchover last summer.
The message is simple – if you get a mailing about digital switchover and you have already switched to digital TV, ignore the mailing – but if you need any advice, contact Digital UK on 08456 50 50 50.
Freeview viewers should rescan channels again tomorrow. Full details areavailable on the Digital UK website. This does not affect cable and Sky viewers.
As I have previously indicated, I am particularly anxious that elderly residents are given the fullest assistance, and if I can be of any help to any West End resident, do please call me on Dundee 459378 or email@example.com.
The article highlights that the relocated transmitter will carry a much-reduced number of digital TV channels compared to the main Angus transmitter at Tealing. This is in common with all relay transmitter – only the main transmitters will carry all Freeview channels.
In the past,I have highlighted the drawbacks of the reduced “Freeview Lite” service planned for the Tay Bridge relay transmitter (that serves much of the West End) after the impending digital switchover – as it gives residents only around 22 of the approximate 58 TV and radio channels that others served by main transmitters (like the Angus transmitter that serves most of the north of the City) get. I have raised the issue with Ofcom, the broadcasting regulator. See : http://tiny.cc/freeviewlite1
Over the weekend, a Perth Road resident has e-mailed me as follows :
“Hi Fraser. Can you please tell me why, because I am served by the stv north tay bridge transmitter I will only get 18 channels come the switchover but anyone that is served by stv north angus transmitter will get 60 channels?
And the answer is that it is going well. Most people are well aware of the digital switchover and are prepared for it. Further information can be found at :Digital UK : http://www.digitaluk.co.uk/ BBC Help Scheme : http://www.helpscheme.co.uk/
Last year, along with Alan Cowie of Digital UK,I held digital switchover surgeries at sheltered housing lounges across the West End – these were extremely well attended and I am holding two further surgeries at Sinderins Court and the Lime Street sheltered lounge next month – this time with Colin Scott from the Help Scheme – details to follow!