“Thank you for your email of 26 May, and further email of 22 June, to the Department for Culture, Media and Sport (DCMS), about Freeview channels. I am replying as a member of the DCMS Ministerial Support Team.
It is unfortunately the case that some Freeview viewers receive fewer channels than viewers in other areas. This is because Freeview (terrestrial TV) services in the UK are broadcast from a network of 80 primary transmitter masts. These masts are generally tall structures which operate at high power levels so as to provide coverage to as many viewers as possible and 90 per cent of UK viewers are in areas covered by signals from a primary mast. However, these signals are not available in all areas, often due to factors such as distance from the transmitter or to the nature of the local terrain.In order to extend terrestrial TV coverage to such areas, between the 1970s and the 1990s, broadcasters progressively built an extensive network of smaller analogue relay transmitters which provided fill-in signal coverage where possible which increased the total availability of terrestrial signals to around 98.5 per cent of the UK population. There are now around 1,100 of these relay transmitters in the UK.Relay transmitters do not broadcast as many channels as the primary transmitters. This is because digital television, unlike analogue television, is transmitted in groups of channels known as multiplexes of which there are currently six. Three of these multiplexes are known as the ‘public service broadcaster’ multiplexes and carry the digital equivalents of the old analogue channels (BBC 1, BBC2, ITV, Channel 4 and Channel 5), and around 11 other standard definition channels. The public service broadcaster multiplexes also include four high definition channels which can be received by viewers with Freeview HD compatible equipment.
At the time of digital switchover, in keeping with the Government’s requirement that the former analogue channels should be as widely available in digital form as they were in analogue, Ofcom required broadcasters to upgrade all their relays as well as the primary transmitters to carry the public service multiplexes. This ensures that these core services continue to be available to at least 98.5 per cent of the UK population.
The other three multiplexes are known as the commercial multiplexes, and are operated by the transmission company Arqiva and SDN Ltd (a subsidiary of ITV plc). The commercial multiplexes have been broadcast from the UK’s 80 primary transmitters for some years. However, because the commercial multiplexes do not carry any of the old analogue channels, the decision about whether to upgrade relays as well as the primary transmitters was a commercial one for the multiplex operators. Ofcom cannot require the operators to upgrade further transmitters to carry the commercial multiplexes and while the commercial operators were given the opportunity to add further transmitters to their networks at the time of switchover, they have chosen not to do so.
It is also worth mentioning that there are insufficient ‘spare’ transmission frequencies available to allow all relays to be upgraded to carry the commercial multiplexes, although the main constraint is that of poor commercial viability.
In practice this means that viewers who use a relay transmitter are able to receive up to 20 Freeview TV channels, including all of the channels they were able to receive before switchover and all of the BBC’s licence-fee funded terrestrial TV services, as well as a selection of HD channels which can be received on Freeview HD equipment. Those viewing from primary transmitters are able to receive more than 40 TV channels.
As the coverage and range of available Freeview channels varies by area, viewers were advised to contact Digital UK before digital switchover took place for information on channel availability at specific locations from the time of switchover. Digital UK can also provide information on alternative reception platforms for viewers who wish to receive a wider range of channels. Alternative reception options include the non-subscription satellite services operated by Freesat (www.freesat.co.uk) and freesat from Sky (www.sky.com/shop/freesat). Digital UK can be contacted on 08456 50 50 50, or via http://www.digitaluk.co.uk.”
I recently spoke with a resident who lives just south of Perth Road in the Sinderins area. She was surprised to have received a mailing in the past few days from Digital UK about TV digital switchover when, like all other residents in the area, she had done this last August.
The mailing was aimed at occupiers of flats and it talks about switchover happening from May of this year. I queried this with Digital UK and am advised by their Assistant National Manager :
“The simple answer is that constituent will have received the mailing as she has a chance of receiving a signal from Craigkelly. Where someone is in an area where there is a chance of receiving signals from different transmitter groups, we include them in mailings for all the relevant transmitters they could be getting their signals from.
We try and target the information we issue as specifically as we can. But, as you can imagine there are some areas where crossovers exist and we have to cover all bases. As you know we do not know which properties have and have not made the switch, so we need to include all possible properties in case they are included in that particular transmitter group.
We appreciate that this will cause confusion for some who made the switch in August. To deal with this, we have a three-point ‘What to do’ list in the leaflet and the first point is to speak to your landlord or property manager to see if anything needs to be done. Any good landlord/property manager should know the answer to this straight away.”
The Craigkelly transmitter covers part of the STV Central area (Edinburgh/Lothians/South Fife) and although quite a few residents in southern parts of the West End may get TV signals from it, it is very much a “secondary” transmitter for the area as its target audience is largely south of Glenrothes/Central Fife. This resident’s primary transmitter is Tay Bridge in the STV North area and it was part of the STV North digital switchover that happened last August.
Although this resident is not elderly, as she points out many of her neighbours are elderly and she’s concerned that this mailing may cause them some confusion. I’ve pointed out to Digital UK that I doubt there’s more than a small handful of people in Dundee who have not already made the digital switch – the vast majority of residents will have transferred to digital TV either before or at the STV North switchover last summer.
The message is simple – if you get a mailing about digital switchover and you have already switched to digital TV, ignore the mailing – but if you need any advice, contact Digital UK on 08456 50 50 50.
Freeview viewers should rescan channels again tomorrow. Full details areavailable on the Digital UK website. This does not affect cable and Sky viewers.
As I have previously indicated, I am particularly anxious that elderly residents are given the fullest assistance, and if I can be of any help to any West End resident, do please call me on Dundee 459378 or firstname.lastname@example.org.
I’m pleased to say that Digital UK and representatives from the help scheme (financed by the BBC and aimed at helping elderly people and people with disabilities get assistance to be able to continue getting their TV programmes after the swtchover) will attend the Community Fayre taking place on Saturday 21st November – at the launch of West End Christmas Week.
The Digital UK team is embarking on a series of activities for council wards within the STV North area. Holding at least one event in every ward, Digital UK will stage a mix of drop-ins and public meetings to engage directly with the communities. The team will work with councillors to address the needs of each community and to ensure that everyone knows what they need to do in the run up to switchover next year. Events will be held in Shetland Isles, Orkney, Western Isles, Highland, Moray, Aberdeen and Shire, Dundee, Angus, North Fife, Argyll and Bute (northern part) as well as Perth and Kinross.
STV NORTH GETS SWITCHED ON TO SWITCHOVER HELP SCHEME
FREEVIEW UPGRADE EXTENDS FIVE AND PREPARES FOR HD
Freeview has completed an upgrade to its service to ensure Five is as widely available as the other main terrestrial channels after switchover. Key changes were also made to the network to prepare for the launch of HD services. Freeview viewers were required to retune their equipment from lunchtime on 30 September to continue receiving all channels in their area.
Following the changes, 500,000 existing Freeview homes are now able to receive Five for first time. ITV3 and ITV4, however, will no longer be broadcast from relay transmitters. Viewers in need of advice on retuning can visit tvretune.co.uk or call an automated helpline on 08456 051122.
DIGITAL TAKE-UP RISES AS VIEWERS CONVERT SECOND SETS
Viewers across Scotland are getting the urge to go digital in their kitchens and bedrooms. Latest research from Ofcom (to June 2009) reveals 70 per cent of all secondary TV sets across the UK have now been converted, up 15 percentage points on this time last year. In total, 80 per cent of the UK’s 60 million sets are now connected to a multichannel TV service.